Buying Crypto on Changelly – A Complete Guide – Cryptocurrency News & Trading Tips – Crypto Blog by Changelly

Welcome to “A Guide to Buying Crypto on Changelly.” Whether you’re a seasoned crypto enthusiast or just beginning your journey into the world of digital currencies, this guide is crafted to demystify the basics of buying crypto on our platform. 

While we aim to provide a comprehensive overview, addressing common problems and outlining the general user flow, we understand the importance of specificity. For those seeking detailed walkthroughs tailored to individual providers, we’ve curated a series of in-depth guides, complete with step-by-step tutorials and illustrative screenshots. 

Dive into our specialized guides on Banxa, Simplex, Moonpay, and Switchere for a more granular understanding. Additionally, we made a guide for those interested in our Direct Buy feature.

Overview of Changelly and Its Services

Since its launch in 2015, Changelly has been your friendly neighborhood cryptocurrency exchange, making the world of digital currencies accessible and straightforward for everyone. 

With a diverse selection of over 500 cryptocurrencies, we’re always on the lookout to bring you the latest and most exciting projects. Our fiat-to-crypto marketplace stands out because it functions as an aggregator. Through strategic partnerships with leading providers, we present users with competitive rates and choices tailored to their preferred payment method and fiat currency.

For those keen on exploring decentralized finance, we’ve introduced our DeFi Swap—a decentralized exchange aggregator. This platform ensures users can efficiently interact with and exchange a broad spectrum of tokens, securing favorable rates across various platforms. 

At Changelly, our commitment is to provide a balanced blend of professionalism and accessibility, making cryptocurrency transactions convenient and secure.

Getting Started – Understand the Basics

Difference between Changelly and a wallet

Changelly and a cryptocurrency wallet serve distinct functions within the realm of digital currencies, and understanding their differences is crucial for anyone venturing into the crypto world.

Changelly is a cryptocurrency exchange platform. Its primary function is to facilitate crypto purchases, sales, and swaps. When you use Changelly, you’re essentially converting one type of cryptocurrency to another or purchasing cryptocurrency using fiat money. It’s a service that connects buyers and sellers and makes these transactions possible.

On the other hand, a cryptocurrency wallet is a digital tool that allows users to store, send, and receive cryptocurrencies. Think of it as a digital equivalent of a physical wallet or a bank account, but for your digital assets. It keeps your cryptocurrencies secure and lets you access them. Each wallet has a unique address, which is required when making transactions.

In simpler terms, while Changelly is like a foreign exchange service where you convert one currency to another, a wallet is like a safe where you store your money after the exchange. 

Note: Changelly doesn’t provide a storage service for your crypto.Whenever you need to enter a destination address, be it for crypto exchanges or crypto purchases made with a card or bank transfer, this means an external wallet address is required. This address should be provided by a trusted wallet app or platform, ensuring the safekeeping of your digital assets.

The meaning of a destination address

Building on our previous discussion about Changelly and cryptocurrency wallets, the concept of a “destination address” becomes crucial when engaging in cryptocurrency transactions.

A destination address is a unique string of alphanumeric characters that represents the specific location within a blockchain where a cryptocurrency will be sent or received. It’s akin to an account number or an email address in the traditional financial and digital world, respectively. When you transfer or receive cryptocurrencies, this address ensures that the digital assets reach the correct wallet.

To generate an address within a wallet, after registering, you typically need to select the currency you want an address for, usually found on the main page. Clicking Receive near the currency name will then provide you with a unique wallet address for that specific currency.

So, let’s connect this logically: if you were to use a platform like Changelly to buy or swap cryptocurrencies, once the transaction is initiated, you’d be asked for a destination address. This is where you provide the address of your cryptocurrency wallet, ensuring that the purchased or exchanged digital assets are sent to the right place—your wallet. Always double-check this address, as an incorrect destination could mean your assets end up in someone else’s wallet or are lost entirely.

For those who haven’t yet set up a wallet to store crypto, we’ve recommended some reliable services in the section below for your convenience.

Making a Purchase

How to buy crypto: Steps and requirements for purchasing

Purchasing cryptocurrency on Changelly is a streamlined process designed for both beginners and seasoned crypto enthusiasts. Here’s a general overview of how to buy crypto on Changelly in four essential steps:

  1. Set the Pair. Begin by selecting the cryptocurrency you wish to purchase. Then, choose the fiat currency you intend to use for the purchase and specify the amount of crypto you are willing to acquire. Browse through the available offers and pick the one that aligns best with your preferences.
  2. Enter Your Crypto Wallet Address. Provide the necessary details of your cryptocurrency wallet by filling in the unique wallet address in the designated field.
  3. Verify Your Identity. To ensure a secure transaction and prevent unauthorized access or changes to your payment details, you’ll need to verify your identity with our providers.
  4. Confirm Your Payment. Follow the onscreen prompts to finalize and confirm your payment. Once done, the cryptocurrency you purchased will be transferred to your specified crypto wallet shortly.

It’s worth noting that Changelly collaborates with several partners, and the user experience might slightly differ depending on the chosen provider. For a more tailored walkthrough, we offer specific guides for each of our partners — you can find the link at the top of this article.

The importance of specifying a correct destination address

Cryptocurrency transactions operate on decentralized networks, which means once a transaction is initiated, it’s irreversible. Unlike traditional banking systems, where errors might be rectified with the intervention of the bank, in the crypto world, a mistake can lead to permanent loss of funds.

A correct wallet address isn’t just about the right sequence of alphanumeric characters; it also involves ensuring you’re sending the cryptocurrency to the appropriate network. For instance, sending Bitcoin (BTC) to a Bitcoin Cash (BCH) address, despite their similar naming, can result in the loss of your BTC.

Here’s what constitutes a correct wallet address:

  • Right Sequence: The address should match the exact sequence of characters associated with the recipient’s wallet.
  • Appropriate Network: Ensure you’re sending the cryptocurrency to its corresponding network. For example, Ethereum tokens (ERC-20) should be sent to Ethereum addresses.

This principle is particularly crucial when dealing with stablecoins. Take USDT, a popular stablecoin, as an example. There’s TRC20-USDT, which refers to USDT issued on the TRON network, and ERC20-USDT, which pertains to USDT issued by Tether on the Ethereum network. These USDT versions on different networks are not interoperable. Hence, when depositing or withdrawing, users must meticulously verify the address to ensure it aligns with the intended network. 

It’s essential to emphasize that, just like with other cryptocurrencies, the correct network should be diligently selected when purchasing stablecoins to prevent any transactional errors or losses.

  • Cross-Check: Before initiating a transaction, always double- or even triple-check the address. A single misplaced character can direct your funds elsewhere.

Suggested Wallets: Recommendations for trusted wallets

Selecting a trusted wallet is paramount to ensuring the safety and accessibility of your cryptocurrency assets. Here are some reputable wallets across various platforms:

Hardware Wallets

These are physical devices that store your private keys offline, offering the highest security level.

  • Ledger Nano S & X: Renowned for their robust security features, these devices support a wide range of cryptocurrencies.
  • Trezor: Another highly regarded hardware wallet, Trezor offers a user-friendly interface and strong security mechanisms.

Software Wallets

These are applications or software-based solutions.

  • Exodus: A desktop and mobile wallet with a sleek interface, supporting multiple cryptocurrencies and offering built-in exchange features.
  • MyEtherWallet: Open-source and meant primarily for Ethereum and ERC-20 tokens, this wallet allows integration with hardware wallets for added security.

Mobile Wallets

  • Coinomi: A multi-coin wallet app known for its security and user-friendly design.
  • Trust Wallet: Acquired by Binance, this mobile wallet supports a vast array of coins and tokens.

Web Wallets A popular web wallet for Bitcoin, Ethereum, and a few other cryptocurrencies.

For those keen on diving deeper into wallet options, especially for specific cryptocurrencies, we’ve crafted detailed articles on the best BTC wallets and ETH wallets. These guides provide comprehensive insights to help you make an informed choice.

Fees, Rates, and Charges

At Changelly, we take pride in our transparent fee system, ensuring our users are always aware of the costs associated with their transactions. Our commitment to clarity and fairness is evident in how we structure our fees and rates.

How fees are calculated

Changelly has a two-tiered fee structure; both fees are incorporated into the final amount displayed to users:

  1. Exchange Fee: A flat rate of 0.25% is applied to all crypto exchanges.
  2. Fiat Transaction Fees: These fees start at 4% and fluctuate based on market conditions, competition among our fiat providers, market rates, volatility, and your location. To view the exact fee for a specific purchase, select the currency pair and fiat amount on the Buy page. Then, you will see the list of our providers and the estimated crypto amount you will receive. After entering your wallet address and clicking “Buy,” you’ll be redirected to the provider’s page, where all purchase details and fees are itemized.

Checking rates and fees

Changelly’s commitment to offering the best deals to our customers is evident in our rate system. We actively collaborate with a diverse range of crypto trading platforms, leveraging these partnerships to scout and secure the most competitive rates available. This proactive approach ensures that our users always receive the best possible offer on the market for their transactions.

Safety and Precautions

In the rapidly evolving world of cryptocurrencies, scams have unfortunately become a prevalent concern. At Changelly, we prioritize your security and have outlined measures to help you stay protected.

Recognizing Scam Tactics

  • Unsolicited Communications: Be wary of unexpected messages or emails, especially those pressuring you to make quick decisions or share sensitive information.
  • Too-Good-To-Be-True Offers: Scammers often lure victims with promises of high returns or special deals. Always approach such offers with skepticism.
  • Phishing Websites: These are fake websites designed to look like legitimate ones. Always check the website’s URL before entering any information.
  • Scam Alert: Beware of individuals who approach you via messengers with promises of large sums of money in exchange for buying crypto and using their address as the destination. Always use your address or the address of a trusted individual or platform. Ensure you’re not being lured into a scam, and always prioritize your security.

Verifying Legit Communications from Changelly:

To verify the authenticity of communications from us:

  • Look at Email Addresses: We only communicate through our official email addresses. Any communication from Changelly will come exclusively from [email protected], [email protected], or, for our Changelly PRO users, s[email protected]. We never use personal email addresses.
  • Check Email Content: Legitimate emails from us will be professionally written without glaring grammatical errors. Be cautious of emails that ask for personal details, passwords, or payment outside of our platform.
  • When in Doubt, Reach Out: If you ever receive a communication that seems even slightly off, don’t hesitate to contact us directly through our official channels to verify its legitimacy.

General Safety Tips

  1. Use Strong, Unique Passwords: Ensure your Changelly account password is robust and different from passwords you use elsewhere.
  2. Enable Two-Factor Authentication (2FA): This adds an extra layer of security to your account.
  3. Stay Updated: Regularly update your devices and use reputable antivirus software.

Remember, staying informed and vigilant is your best defense against scams. Always prioritize your safety, and never hesitate to reach out to us if you have concerns or need clarification.

Bank-Related Precautions

Avoiding Bank Cancellations When Making Crypto Purchases

  • Experiencing issues with card payments can be frustrating. If you face difficulties when attempting to make a purchase using your card on our platform, consider the following steps:
  • International Transactions: Ensure your card is authorized for international transactions. Some banks may have restrictions for security reasons.
  • 3D Security Enrollment: Check if your card supports the 3D Secure protocol. This security measure often requires extra authentication, such as an OTP or a security question, to validate transactions.
  • Sufficient Funds: Double-check your account balance to ensure you have adequate funds to cover the transaction, including any potential fees.
  • If you still encounter issues after these checks, it’s advisable to contact your card’s issuing bank for further assistance. They can provide insights into any additional restrictions or requirements specific to your account.

3D Secure (3DS) Explained

3D Secure, often abbreviated as 3DS, is an additional layer of security for online card transactions. When using a 3DS-enabled card at a supporting merchant, you might be prompted for extra authentication, such as entering a one-time password (OTP) or answering a security question. This process, typically facilitated by the card’s issuing bank, offers enhanced protection against unauthorized use, making online shopping safer.

Cancelled Transactions and Refunds

If a transaction is canceled by the provider, it’s important to note that the refund process can take some time, potentially up to 10 business days. 

This delay arises because, during a purchase, the bank temporarily earmarks or “holds” the transaction amount on the user’s account. If the transaction is subsequently canceled, the bank requires time to process and release the refund. Therefore, any queries or concerns regarding the refund timeline should be directed to the bank rather than the provider.

Understanding card requirements and bank practices

Avoiding bank cancellations when making crypto purchases requires a combination of understanding your bank’s policies and taking proactive measures. Here’s a guide to help you navigate this:

  1. Inform Your Bank Ahead of Time. Before making a significant crypto purchase, notify your bank. This measure can prevent the bank from flagging the transaction as suspicious and subsequently canceling it.
  2. Understand Your Bank’s Policies. Some banks have strict policies regarding cryptocurrency transactions. Familiarize yourself with your bank’s stance on crypto purchases to avoid unexpected cancellations.
  3. Start with Smaller Transactions. If you’re new to buying crypto, consider starting with smaller amounts. This can help you gauge your bank’s response and adjust accordingly.
  4. Use a Dedicated Bank Account. If you frequently purchase crypto, consider opening a separate bank account solely for this purpose. This can help isolate any potential issues and prevent disruptions to your primary account.
  5. Check for International Restrictions. If you purchase from an international crypto exchange, ensure your bank allows international transactions. Some banks may have limitations or additional verification steps for overseas transactions.
  6. Maintain a Good Banking History. A clean and positive banking history can reduce the chances of unexpected transaction cancellations. Regularly monitor your account, ensure you have sufficient funds, and promptly address any issues.
  7. Keep Transaction Records. Always keep records of your crypto purchases. In case of any discrepancies or issues with your bank, a detailed record can help resolve matters more efficiently.
  8. Contact Customer Support. If a transaction is canceled, reach out to both your bank and the crypto platform’s customer support. They can provide insights into the reason for the cancellation and guide you on the next steps.

By staying informed and maintaining open communication with your bank, you can significantly reduce the chances of transaction cancellations and ensure a smoother crypto purchasing experience.


If you’re new to Changelly, you’ll be required to undergo the KYC (Know Your Customer) procedure. This process typically involves uploading a recognized form of identification, such as a passport, ID card, or driver’s license. 

Additionally, providers often request a photo of the chosen ID document alongside a selfie of you holding it. 

However, the exact steps can vary depending on the provider you choose. We strongly recommend adhering to the specific guidelines of your provider. 

Always keep an eye on your email, as that’s the primary channel through which providers will communicate with you regarding the verification process.

Why Verification Might Be Necessary

Identity verification, often referred to as KYC (Know Your Customer/Client), is a standard practice in the financial world. When using bank services or making significant transactions, customers are often required to provide identification documents. This process serves multiple purposes:

  • Transparency: KYC ensures a transparent market, benefiting both users and companies.
  • Prevention of Illegal Activities: It acts as a deterrent against money laundering, fraud, tax evasion, and the financing of terrorism.
  • Promotion of Legal Adoption: By adhering to KYC practices, the crypto market can grow within the boundaries of existing laws, promoting wider and safer adoption.
  • Asset Recovery: In case of disputes or errors, KYC can assist in returning funds to their rightful owners.

For a detailed guide on how to undergo the KYC process on Changelly, you can refer to our dedicated article here.

Purchase providers allowing crypto purchases without verification

For those looking to make smaller crypto purchases without undergoing a full KYC process, our partner, Switchere, offers a solution. 

You can buy cryptocurrency worth up to 150 USD/EUR by providing basic personal details: your first name, last name, date of birth, gender, and country of residence. 

However, it’s essential to note that this no-KYC option is available for just one transaction up to the specified amount. For subsequent purchases in this range, Switchere will require you to complete the KYC process.

Please note that this offer is only available on the web version of our platform.

Support and Troubleshooting

Before delving into more complex troubleshooting measures, there’s a straightforward step you might consider. Always begin by checking your email; providers often communicate vital requests and order statuses directly to the email you registered during the transaction process.

Why is my fiat-to-crypto transaction not in my transaction history?

It’s essential for users to understand a key aspect of transaction history on Changelly. 

While crypto-to-crypto transactions are recorded and visible in your Changelly account’s transaction history, fiat-to-crypto and crypto-to-fiat transactions are not included. This is because these transactions are facilitated not directly by us, but through our partnering providers. 

To monitor the status of such purchases, refer to the emails sent by the respective provider to the email address you provided during the purchase. Typically, these emails will contain a link allowing you to track the progress of your transaction.

Who should I contact in case of problems with my transaction?

Changelly functions as a hub, aggregating a range of fiat providers to offer you diverse options. Due to this structure, if you encounter an issue with your order, the first point of contact should typically be the provider handling your transaction. As highlighted earlier, we’ve created dedicated guides for each of our providers to assist you. It’s essential to consult the relevant guide based on the provider you’re transacting with.

Specific issues, such as an order bearing a Failed status, can arise due to various reasons. Common culprits include entering an incorrect wallet address, omitting a necessary destination tag, or interrupting the payment process. If you face challenges with these aspects or encounter hiccups during the KYC procedure, the most efficient course of action is to submit a support ticket directly to the provider’s support team. Wondering how to contact them? Look for a chat window on the site where you initiated the transaction, or check any correspondence you’ve received from the provider for their support contact details. If you’re still unable to find the necessary contact information, feel free to reach out to our support team, and we’ll gladly give you the provider’s support contacts.

However, for broader concerns, general inquiries, or if you’re uncertain about setting up your purchase, the Changelly support team is here to help. Reach out to us at [email protected]. 

Additionally, in certain scenarios where further actions are needed to finalize your order, our team might proactively contact you via email to guide you through the necessary steps. Always remember, our primary goal is to ensure a smooth and secure experience for you on Changelly.

Disclaimer: Please note that the contents of this article are not financial or investing advice. The information provided in this article is the author’s opinion only and should not be considered as offering trading or investing recommendations. We do not make any warranties about the completeness, reliability and accuracy of this information. The cryptocurrency market suffers from high volatility and occasional arbitrary movements. Any investor, trader, or regular crypto users should research multiple viewpoints and be familiar with all local regulations before committing to an investment.

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